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Creating a Mobile Push Notification Strategy that Works

When you first read the title of this post, you probably thought…oxymoron! How can an invasive push notification on your phone be something you would ever look forward too! Stick with me because it may not be easy but it is possible to create a successful push notification strategy. The infographic below from Microsoft takes a deep dive into what makes a push notification strategy successful or ineffective. Continue reading

social selling in 2016

The Growth of Social Selling in 2016 [Infographic]

Social selling may seem like an oxymoron to many marketers. We are told that a good social media marketing strategy is supposed to focus on building a community not being salesy. Well, yes, that is true but it is also true that a business needs to make a profit to survive; so, that is where the idea of social selling comes in. Social selling is about leveraging and connecting with your online community to reach sales goals. Continue reading

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Top 5 Website Design Trends for 2015

More than anything else, a company’s website is the public face of their business to the world. Consumers are doing more research than ever before when looking to buy a product or service; and when doing that research, if a business does not have a website they will typically loose any potential business from the customer because consumers are finding businesses without websites unprofessional. Continue reading

Social Media Command Center Infographic Section

The Anatomy of the Social Media Command Center

I have had the great opportunity to work with Matt Wesson, a very talented marketing content specialist and graphic designer, on the development of the infographic below about the rise of “Social Media Command Centers”.

In the recent months, many major brands have developed what they are calling “Social Media Command Centers.” These centers are state-of-the-art listening hubs that allow brands to monitor their presence on major social platforms and be ultra-responsive to conversations happening about their company. However, with all their glamor, are these command centers really capable of delivering results, or are they just for show?

The following infographic, looks at three of the most noteworthy examples of social media command centers: Continue reading

The Mobile Purchase Path

Mobile usage by consumers has been on the rise, and it isn’t slowing down. Because of this trend, it is becoming more important than ever for companies to understand how consumers are using mobile devices to learn about products and complete purchases.

Moosylvania, an independent advertising agency in St. Louis, conducted a study to analyze how mobile usage has altered the consumer path to purchase. The study focused specifically on smart phone and tablet usage, and how purchase behavior differed by device, including: Continue reading

Who Has the Better Ad Network? Facebook Vs. Google

The internet has been a buzz this week with discussion of Facebook’s IPO, and rightfully so. It seems like we have all been try to guess when and if it was finally going to happen. But, the loudest rumblings about the social media giant going public have been about the value of the company. There are lots of questions about the validity of the company’s worth, especially in regards to its advertising revenue source. While many stand by Facebook’s advertising offerings, I wondered if they were truly valuable and how they compared to the global internet leader Google.

Below is a great infographic that breaks down the advantages and disadvantages of the two biggest internet giants: Facebook and Google.

Who Brings the Most Value to the Table? Facebook vs. Google

In the Battle for Best Online Display Advertising Network

To determine which company offers the most value, they were judge on five categories: advertising reach, revenues/growth, advertising performance, ad targeting options, and ad formats. The following are a few takeaways from the competition:

  • While both companies have extensive reaches, Google’s network (including YouTube and Blogger) offers advertisers the ability to reach over 90% of the entire online audience
  • Every month, Facebook gets over 1 trillion pageviews
  • On average, Google ads have a click through rate 10 times higher than that of Facebook ads (sometimes even 36 times higher!!!!!)
  • Only Facebook offers targeting options for customer interests, education, likes, and work
  • Facebook and Google both offer demographic and location-based targeting for advertising campaigns
  • Facebook does not currently offer any mobile advertising options; however, Google does offer mobile advertising
  • Google offers advertisers multiple ad types and sizes, including text, image, video, and mobile game ads
  • Facebook ad’s are a “one-size-fits-all” format with a very limited number of characters

And the winner of the title for most valuable online display advertising network is……….

Really you had to ask?

Google wins this competition by a landslide. In all actuality, after reading these facts, I can’t help but wonder if Facebook wants to be a real competitor in the online display advertising network. Because it doesn’t really seem like it.

Do you think Facebook could even be a strong competitor to Google’s ad network? Have you done a Facebook ad campaign before, and if so did you see positive results?

Facebook vs. Google Display Advertising - Comparing the value of the world's largest advertising venues. [INFOGRAPHIC]

W© 2012 WordStream, Inc., a PPC and Search Engine Marketing tools company.

WebTrends Webinar Recap: Adapting to your dynamic customer base

I recently watched the WebTrends webinar “Adapting to Your Dynamic Customer Base” presented by Jeremiah Oqyang and Susan Etlinger of the Altimeter Group, and Justin Kistner from Webtrends. It was a very insightful presentation about what the dynamic customer is, what they expect from you, and how to meet their needs. The following is a recap of the exciting presentation:

In the last few years, there has been a drastic change in consumer behavior. Consumer purchase behavior no longer follows the purchase funnel of

  1. Awareness
  2. Consideration
  3. Intent
  4. Purchase.

Consumer behavior has become more dynamic, and in turn so must business’ marketing strategies. There are three emerging practices in the new dynamic customer journey:

  • Media Shift
  • Multiple Screens
  • New sources of data

These emerging dynamic consumers want to engage with a business through social media, mobile, and websites. The opportunity to reach the new dynamic consumer is found in building brand presence through an integrated campaign. Brands should focus on creating a community using multiple platforms, such as:

  • Main website
  • Twitter
  • Pinterest
  • Mobile websites
  • Mobile app
  • Facebook

In order to reach the emerging dynamic customer, use diff media types, new screens, and new sources of info. Using social media as part of your integrated marketing campaign has become vital because consumer’s now view their peers as experts and trust them most. Mobile apps and websites enable brands to reach consumers at the point of purchase. Mobile and social media campaigns are truly intertwined and show not be considered separate campaigns.

“More than 50% of adults are buying on smartphones today, more than 2/3 have the device in-store, still many aren’t being served.”

In order to track and determine success of a marketing strategy that spans multiple devices and channels, businesses need to determine measurements that will expand into all areas of the digital landscape. The following new measurements have evolved:

  • Innovation: Collaborating with customers to drive future products and services
  • Brand health: A measure of attitudes, conversion and behavior toward your brand
  • Marketing optimization: Improving the effectiveness of marketing programs
  • Revenue generation: Where and how your company generates revenue
  • Operational efficiency: Where and how your company reduces expenses
  • Customers experience: Improving your relationship with customers, and their experience with your brand

One of the biggest challenges for measuring how dynamic customers using an integrated campaign is the inability to track users using multiple devices. While cross domain tracking in social media is available, cross device tracking for mobile is not. (Deciding to view site on a smartphone then on a tablet) There is no single ROI for social media or integrated campaigns, ROI will differ by corporation, divisions, and business objectives.

 Have you seen a change in customer purchase behavior? Do you think of yourself as a dynamic customer?