All Marketers Feel the Ups and Downs at JC Penney

Reblogged from Lisa Arthur on Marketing:

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Investors are worried about JC Penney’s ability to turn itself around.

Marketers are, too.

After all, it’s no secret traditional brick-and-mortar retailers are undergoing significant upheaval. Convenient and compelling digital shopping experiences offered by online giants like Zappos and Amazon have shrunk offline sales, and marketers around the globe are now scrambling to create the winning formula that will get customers off laptops and tablets .

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JC Penney has been going through a lot of changes lately, and that is an understatement. After changing their logo, leadership, strategy, and pricing model, they have been losing both their identity and their customers. But, they may have a plan to turn it all around. Check out this great article by Lisa Arthur about the renovation of the JC Penney brand. I really enjoyed her analysis of the different and creative ways that JC Penney is re-branding themselves moving forward. Do you think that they can create a clear identity that their customers can connect to, and turn around their sales numbers as well?
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Marketing Explained Using the Laws and Principles of Physics

Dan Cobley, a marketing director at Google, gave a presentation at the TED Global 2010 conference titled “What Physics Taught Me About Marketing”. When I first saw the title of this presentation I was hooked, I had to know how can marketing and branding principles be explained using physics. Well, Dan Cobley explains just that using Newton’s second law, Heisenberg’s uncertainty principle, the scientific method and the second law of thermodynamics. Continue reading

Jenna Langer: 5 Ways to Humanize Your Brand

I recently read a great article by Jenna Langer, on how brands can better connect with their customers by creating a brand that is “human”. As we all know, humanizing a brand is not a small request; Humanizing Brand Imageas  medias (i.e. social media) and customer expectations continue to change, this challenge becomes more difficult.

In the article, Jenna breaks down 5 humanizing tips, why they are important, and ways in which companies can implement them. These tips can help companies not only connect with their customers, but also turn them into brand advocates. Continue reading

Why Your Klout Score is Important

Image representing Klout as depicted in CrunchBase

Image via CrunchBase

So what is a Klout score and why should you care?

Klout.com is becoming one of the most popular sites for understanding and growing your online network successfully. Klout was created to measure and understand, as well as leverage your brand’s influence online.

A recent article on Forbes.com by Dorie Clark breaks down why your Klout score is important for your brand. It also includes great tips from Alex Lightman, a high ranking Klout member, on how to increase your score.

Why You Should Care About Your Klout Score – Forbes.com

Your brand’s online influence can not truly be measured solely by the number of Twitter followers or likes on Facebook you have. True influence (Klout) is measured by the content you share and how frequently you interact with your community, as well how often they interact with you. Klout has created a process to convert your brand’s online influence into a number on a scale of 1 – 100. Some of the factors that influence your Klout score are:

  • Twitter: Retweets and Mentions
  • Facebook: Comments, Wall-Posts, Likes
  • LinkedIn: Comments, Likes
  • Foursquare: Tips, To-Do’s, Done
  • Google+: Comments, Reshares, +1

Even though the list above mentions “likes” and posts, Klout is not measuring your level of “activity” it is measuring your level of influence!

My favorite feature on Klout is the “Klout Style” report. The report measures:

  • Whether you share or create content
  • If the information you share is focused or broad
  • If you are more of a listener or if you participate in online conversations
  • Who you influence and who influences you

Based on these factors and more, your brand is categorized into one of 16 categories, including:Klout Style

  • Curator
  • Broadcaster
  • Dabbler
  • Conversationalist
  • Networker
  • Observer
  • Specialist

For example, Klout categorizes me as a Networker. Klout defines a Networker as:

“You know how to connect to the right people and share what’s important to your audience. You generously share your network to help your followers. You have a high level of engagement and an influential audience.”

Also, you can find out what topics you are most influential on, compared to those you assume interest your followers. Klout helps you better understand your brand and determine if your strategy is successful. Check out my Klout profile to find out more about what you can learn about your online community Being Your Brand Klout Score

Have you already signed up for Klout? If so, where you surprised by your score or how Klout categorized you? Leave a comment below, I always appreciate your thoughts.

What Is Business Branding?

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WHAT IS BRANDING & HOW DOES IT APPLY TO YOUR BUSINESS?

Branding is the foremost component when dealing with consumer recognition. Your brand is what people associate with your company, products and services . When customers begin to identify one specific brand with a given product then that is successful branding.

Here is an example. When you think of purchasing a laptop, what is the first image or name to enter your mind?

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Your brand is the core of your business.

Company Branding As I have written in some of my other posts, maintaining brand consistency extremely important to customer relationship management, marketing, product development, advertising, company relationship with employees,and basically every facet of your company. This article by Ben Erickson is a perfect breakdown of why maintaining your brand should always be at the top of your list. He does a great job of explaining how branding is important to your customers, differs by business size, and the team you will need to maintain it all. I highly recommend checking out his post What is Business Branding? Image: KROMKRATHOG / FreeDigitalPhotos.net

Top 10 Favorite Takeaways from SXSWi

This week, my twitter feed was full of quotes from SXSWi. I was not able to attend the conference myself, but agencies from all over the country have been tweeting and blogging about their experience there, so… I thought I would share some of my favorite takeaways that they have shared.

Agencies

  • Moosylvania – an independent full-service agency in St. Louis.
  • 4orce – a digital agency in St. Louis
  • Big Fuel – a social media and branded content company in New York

Top 10 SXSWi Takeaways

  1. Look forward to scary awesome targeting of ads – Moosylvania
  2. It’s becoming even more vital that brands focus on additional value and continued relationships with their customers. It’s all about the experience, and the ways a brand engages on an emotional level. – Moosylvania
  3. Social media ROI discussion haven’t evolved. Ever. Your social ROI comes down to determining which KPIs are important to your brand and what you need to measure to determine success, there isn’t a magic bullet ROI formula that works for all brands. – Moosylvania
  4. Agencies must migrate away from vertical hierarchy to horizontal hierarchy… Resist large teams at all cost. – 4orce
  5. ROI metrics are to validate not to justify social media spend. 4orce
  6. Lots of debate and confusion regarding social media ROI. Bottom line: we should measure results against upfront benchmarks. 4orce
  7. So your brand is sharing content, but is it also capturing content? Makes it less promotional & more authentic – Big Fuel
  8. Think of your brand as a host to a conversation. Morph and change with it. – Moosylvania
  9. Providing value on an ongoing basis creates relationships. Be authentic, be relevant, but don’t be creepy. – Big Fuel
  10. Products are the new marketing. We’re seeing a shift in leading-edge agencies understanding that to succeed they need to be creating digital products that benefit consumers, clients, and the agency, not selling services. Brands are starting realize this too. – Moosylvania

What have been some of your favorite blogs or quotes from SXSWi?

7 Tips on Becoming Wildly Successful

I recently read a great blog post by Maren Kate on how to build a successful company or personal brand strategy. While this article was written in 2009, all the tips she shares are as relevant now as they were then.

  1. Be Your Own Groupie. Know what your business core, strengths, and niche are, and make it who you are, not just part of you. Love your business idea and your industry; love it so much that it is all you want to talk about. When you love want you do for a living, it no longer feels like work. Become your own biggest fan, and then people will become big fans, as well.
  2. Know Your Story. Figure out why you started loving the type of business you are in, since it is the basis of your brand. Turn the story into what your brand stands for.
  3. Be Seen. You may be the best in your industry or have the most potential, but if no one knows who you are, it does not change anything. Even if you are shy in your everyday life, make the commitment to be bold and outgoing when talking about business and your brand (especially your personal brand). However, remember that there is a difference between being outgoing and talking too much. Make sure that you listen to the people you network with just as much as you share your story and passion.
  4. Fill the gap. Find your niche in the market. Maren explains that “often what is behind the hip brands is not the actual products but instead it is the people who consist of the brand and the companies’ image.” Be open with your customers, do not try to be perfect, be honest, and admit your flaws, this will help create to a loyal customer base.
  5. Build relationships with talkers. What better way to spread the word about your brand than to build relationships with people who love to talk, blog, and tweet? Build relationships with talkers, real relationships not “one-night stand” relationships. Talkers already love to network, they are good at it, so build relationships with them, and they will spread the good word. On the same note, they know how to network so they can sniff out when someone is just using them, so do not just try to use them for their connections.
  6. Do not feed the dinosaurs. If you try and try to reach your audience through a platform and your do not have any success…you have already tried and tried, please do not try again. Try your luck with another channel, go where your customers already are. They probably are not waiting to see your newest commercial; rather they are either fast forwarding through the commercials or checking Facebook while they wait for their show to come back on. Cut the television budget and switch your efforts to social media and online marketing.
  7. Raising a freaky cow. “To survive and thrive in a post traditional marketing world you must have a strong brand built upon a well crafted story that resonates and connects with your target market.” This statement is definitely true; it is all about buzz marketing. Do not be generic, be unique.

Should My Brand be on Pinterest?

Atomicdust, an agency in St. Louis, posted a great blog on how to determine if your company should be using Pinterest.  As of now, Pinterest is driving more referral traffic than Google+, YouTube, and LinkedIn combined (10 million monthly visitors and growing).

I really enjoyed this post because it asks three straight-to-the-point questions about Pinterest and your brand:

  • Are there compelling images associated with your brand?
  • How much time do you have?
  • How well do you know your brand’s core values?

Takeaways:

  1. Use compelling images that link out to great content, this will not only promote your company but it will improve your website’s SEO with more inbound links.
  2. Social media is important to your company and requires time, and Pinterest is no different. Set aside time to not only find images but to also to respond to followers and repin pictures from your followers.
  3. Create a multi-dimensional brand image by creating multiple boards on varying topics.
  4. Pinterest is about expression not content, though it can drive traffic to content.

Use the link below to check out the full blog and learn more:

Should My Brand be on Pinterest? – Web Design and Marketing Blog.

Social Media Week 2012 – A Global Platform | Blog au Roux | Mudbug Media, Inc.

Via Scoop.itBeing Your Brand
Check out the blog I wrote for Mudbug Media on the Social Media Week 2012!

Here is a snippit from the blog:

Last week was Social Media Week 2012, a weeklong global initiative that focuses on the impact of social media on culture, politics, economics, and social change. This was truly a global celebration, as unique events were held in nine countries: Germany, China, Japan, France, the United Kingdom, Canada, the United States, Singapore, and Brazil.

Social Media Week 2012 leveraged the benefits of the popular social media platforms to create a truly global discussion. The majority of the events were broadcast live through Livestream, and promoted hashtags (such as #SMWNY) that viewers were able to use to tweet questions to the presenters, which were answered live. A particularly innovative feature was a real time infographic that displayed trending topics, hashtags, and handles by city.

Knowing that social media is now a crucial part of brand strategy, members of our media, analytics, and strategy team made it a priority to learn as much as possible from the talented social media week presenters. The following are a few of the great events that our team watched.

Click here to read the rest of my Mudbug Media blog Via mudbugmedia.com