Optimizing the Timeline Format for Page Engagement

Since the Facebook pages have changed to the timeline format, companies have seen, on average, an increase in post engagement (i.e. likes, clicks, shares, and comments). The increase is due mostly to an increase in user engagement on video and image posts, while engagement has decreased for text posts (not include and image, video, etc).

Mashable Facebook Timeline Eyetrack StudyIn response to the page format change, Mashable completed an eyetrack study to determine how consumer experience has changed. Consumers used to be focus the majority of their attention on the page’s news feed, both text and image posts. When viewing pages in timeline format, consumer attention is focused almost entirely on the visual elements, such as the cover photo, profile image, app thumbnails, and images. Content posts are usually the last items that consumers view. Continue reading

What’s Their Worth? Facebook Vs. Pinterest Visitors

Pinterest has become a great sales tool for companies already using, and those beginning to use, social media to connect with their customers. It has also grown into one of the most popular social media platforms.

But, can it really compete with the “Big Kahuna” of social media, Facebook?

Does Pinterest drive valuable site traffic?

Do Pinterest users have a greater connection with the brands they follow?

Luckily, Boticca created a great infographic to answer some of these questions regarding “who does it better”, Facebook or Pinterest. For the infographic data, Boticca analyzed 50,000 Pinterest users and 50,000 Facebook users. They share their five most interesting findings in this fun infographic below. Continue reading

How Social Media Has Changed the Sports Industry

Sports industry social mediaAre you a social media and sports addict? Or just interested in the ways different industries use social media? Well, check out this great article on the role of social media in the sports industry. Using real-life examples, the article breaks down how social media techniques have been used to build player notoriety, create a culture around sporting events, increase ticket sales, and managing crisis situations.

http://mashable.com/2012/06/04/social-media-sports-tickets-infographic/#bbrOEKlj2mqP

Image courtesy of FreeDigitalPhotos.net

Jenna Langer: 5 Ways to Humanize Your Brand

I recently read a great article by Jenna Langer, on how brands can better connect with their customers by creating a brand that is “human”. As we all know, humanizing a brand is not a small request; Humanizing Brand Imageas  medias (i.e. social media) and customer expectations continue to change, this challenge becomes more difficult.

In the article, Jenna breaks down 5 humanizing tips, why they are important, and ways in which companies can implement them. These tips can help companies not only connect with their customers, but also turn them into brand advocates. Continue reading

social media editorial calendar

How to Bring Life to a Social Media Strategy

With many factors influencing the success of the real-time online conversations surrounding your company, social media can seem overwhelming at the beginning. These influencing factors include

  • Learning multiple platforms (ie. Facebook, Twitter, Blogs)
  • Maintaining a constant conversation with followers
  • Writing & posting on a schedule

By having a strategy in place and investing time each week to maintain and grow each profile, you will be better prepared to create a successful and fun social media marketing experience. Continue reading

Components of High Quality Content Marketing

As search engines continue to alter their algorithms , so they can provide users with the best and most relevant content on the internet, the importance of content marketing is being pushed to the forefront. However, content marketing can be quite overwhelming when first diving in, so it is important to understand the influence that content has on customers and the core components.

Content+, a online marketing agency in the UK, created a captivating infographic to explain the importance and structure of content marketing.

Below are my favorite take-aways from the The Anatomy of Content Marketing – The Heart of Online Success infographic: Continue reading

The Power of the Facebook Power User

With 526 million active daily users, as of March 2012, Facebook usage is continuing to grow. Facebook users are sharing, liking, and commenting on more content than ever before.

Of all Facebook users,  20-30% are considered ‘Power Users’; the most active and influential users on Facebook.

An active user is defined by the number of times they complete one of the “key” Facebook activities each month. The key Facebook activities measured include:

  • Receiving/sending friend requests
  • Tagging or being tagged in photos
  • “Liking” posts and comments
  • Sending/receiving private messages
  • Status updates
  • Commenting on posts Continue reading
Lowes Pinterest Profile

Building Brand Loyalty with an Integrated Social Media Strategy

I recently wrote an article for the Mudbug Media blog titled “Build a Following with an Integrated Social Media Strategy.” In the article I used Lowe’s Home Improvement store as an example of a company who got it right.

The following are snippets from the article about each component of Lowe’s strategy:

Lowe’s Facebook Strategy

The core of Lowe’s social media strategy is their Facebook page. With over 1.1 million likes (almost twice as many as the main competitor, Home Depot), Lowe’s has created a successful strategy to communicate with their customers using this social media platform.

Lowe’s leverages the best features of the Facebook timeline format, the cover photo and the history timeline.Lowes Facebook Page

For their cover photo, Lowe’s uses an attention grabbing photo composed of the top pins that followers have re-pinned on Pinterest. They also tie their profile picture directly into the timeline cover photo and use it to drive traffic to their Pinterest account.

The success of Lowe’s Facebook strategy is due greatly to their positive and real-time interaction with fans. Lowe’s responds to the majority of questions and comments within minutes. When a fan has a question about a product, Lowe’s not only answer the specific question, but frequently directs them back to Lowes.com and includes tips on how to use the product.

Check out the full article to find out how Lowe’s mastered the art of responding to negative comments and leveraged the other features of the new timeline format.

Lowe’s Twitter Strategy

Lowes Twitter ProfileWith over 47,000 followers, Lowe’s uses Twitter to answer customer questions and concerns, as well as spread community awareness. As with their Facebook page, Lowe’s does a great job of taking the conversation offline for any negative mentions by asking followers to email them at a Twitter-specific Lowe’s email address. They also respond to all questions, comments, and mentions, often within minutes of the original Tweet.

Check out the full article to find out how Lowe’s uses hashtags to give back to their followers.

Lowe’s Pinterest Strategy

The rapid growth of Pinterest has many companies overwhelmed, but Lowe’s has leveraged the user base and Lowes Pinterest Profilegrowing popularity create to a strong presence on the new social media platform. With almost 7,000 followers (and growing), Lowe’s is building a strong community around their brand on Pinterest. The boards on their Pinterest profile include topics that interest all their different types of customers.

Lowe’s uses Pinterest as a resource tool for customers to find fun and new projects. For example, they have a board for grilling recipes, which includes links to both the full recipe and grills available at lowes.com. Other popular boards on their Pinterest profile are craft, landscaping, and interior design projects using Lowe’s products.

Check out the full article to find out why Pinterest was the perfect addition to Lowe’s social media strategy.

Lowe’s social media strategy has been a success because they appear to understand that social media is a powerful tool for creating and maintaining relationships with customers. Visit the Mudbug Media blog to find out the five key factors that make Lowe’s strategy a success and to read the full article:

Build a Following with an Integrated Social Media Strategy

The Influence of Social Media on Sales

Check out this very interesting article by Nick Martin, recapping his recent presentation at the International Customer Reference Program Conference in Boston. In the article he breaks down his presentation into the following two categories:

Impacting the Right Conversations Means Influencing the Bottom Line

Business need to understand the different stages of the customer life-cycle. In order for businesses to target their audience correctly during each stage of the customer, they must:

  • Research top influencers
  • Determine target search terms & phrases customers use
  • Calculate a customer’s desired outcome

Four Common Social Media Mistakes to Avoid

  • Don’t assume that your target audience is already following you
  • Focus on building followers
  • Defining social too narrowly
  • Optimizing for search AND social

I highly recommend not only checking out his presentation recap but also the full presentation titled Unlocking the Value of Search and Social for Customer Evidence on SlideShare.

Infographic Resume Timeline

Stand Out With An Infographic Resume

With hundreds of applicants applying for every job right now, how do you make your resume stand out from the rest? One way is by creating an infographic resume.

My favorite tool for building a visual, dynamic, and interactive resume is Re.Vu. Re.Vu calls its self the “Cure for the Common Resume”. They not only offer free tools for creating your dynamic resume, they also let you select a custom Re.Vu url to direct people to. Continue reading