How do you measure the ROI of social media? This is a question that continues to populate blogs, webinars, and conversations between marketers. However, there is not one single answer. The ROI of social media depends greatly on each company’s goals, such as:

• Increase leads
• Strengthen relationships with current customers
• Drive more engaged visitors to company website
• Increase total number of sales or average order amount
• Grow the number of website subscribers

There are a vast amount of metrics to measure the success of a social media campaign, but there is still a large amount of speculation about whether social media can have a monetary return on investment. For retail websites, the traffic from social media sites can be analyzed to determine if they are driving visitors who are “ready to shop” or those who are “just here to look”.

RichRelevance, a leading company in personalized e-commerce platforms, completed a study comparing the real traffic to retail websites from Facebook, Twitter, and Pinterest, and whether or not the visitors were completed the desired action (i.e. purchasing a given product). They compiled their findings and insights on retail site traffic driven by social media in the infographic below. Continue reading →