Tag: Facebook

How Social Media Has Changed the Sports Industry

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Sports industry social mediaAre you a social media and sports addict? Or just interested in the ways different industries use social media? Well, check out this great article on the role of social media in the sports industry. Using real-life examples, the article breaks down how social media techniques have been used to build player notoriety, create a culture around sporting events, increase ticket sales, and managing crisis situations.

http://mashable.com/2012/06/04/social-media-sports-tickets-infographic/#bbrOEKlj2mqP

Image courtesy of FreeDigitalPhotos.net

Components of High Quality Content Marketing

As search engines continue to alter their algorithms , so they can provide users with the best and most relevant content on the internet, the importance of content marketing is being pushed to the forefront. However, content marketing can be quite overwhelming when first diving in, so it is important to understand the influence that content has on customers and the core components.

Content+, a online marketing agency in the UK, created a captivating infographic to explain the importance and structure of content marketing.

Below are my favorite take-aways from the The Anatomy of Content Marketing – The Heart of Online Success infographic: Continue reading →

The Power of the Facebook Power User

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With 526 million active daily users, as of March 2012, Facebook usage is continuing to grow. Facebook users are sharing, liking, and commenting on more content than ever before.

Of all Facebook users,  20-30% are considered ‘Power Users’; the most active and influential users on Facebook.

An active user is defined by the number of times they complete one of the “key” Facebook activities each month. The key Facebook activities measured include:

  • Receiving/sending friend requests
  • Tagging or being tagged in photos
  • “Liking” posts and comments
  • Sending/receiving private messages
  • Status updates
  • Commenting on posts Continue reading →
Lowes Pinterest Profile

Building Brand Loyalty with an Integrated Social Media Strategy

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I recently wrote an article for the Mudbug Media blog titled “Build a Following with an Integrated Social Media Strategy.” In the article I used Lowe’s Home Improvement store as an example of a company who got it right.

The following are snippets from the article about each component of Lowe’s strategy:

Lowe’s Facebook Strategy

The core of Lowe’s social media strategy is their Facebook page. With over 1.1 million likes (almost twice as many as the main competitor, Home Depot), Lowe’s has created a successful strategy to communicate with their customers using this social media platform.

Lowe’s leverages the best features of the Facebook timeline format, the cover photo and the history timeline.Lowes Facebook Page

For their cover photo, Lowe’s uses an attention grabbing photo composed of the top pins that followers have re-pinned on Pinterest. They also tie their profile picture directly into the timeline cover photo and use it to drive traffic to their Pinterest account.

The success of Lowe’s Facebook strategy is due greatly to their positive and real-time interaction with fans. Lowe’s responds to the majority of questions and comments within minutes. When a fan has a question about a product, Lowe’s not only answer the specific question, but frequently directs them back to Lowes.com and includes tips on how to use the product.

Check out the full article to find out how Lowe’s mastered the art of responding to negative comments and leveraged the other features of the new timeline format.

Lowe’s Twitter Strategy

Lowes Twitter ProfileWith over 47,000 followers, Lowe’s uses Twitter to answer customer questions and concerns, as well as spread community awareness. As with their Facebook page, Lowe’s does a great job of taking the conversation offline for any negative mentions by asking followers to email them at a Twitter-specific Lowe’s email address. They also respond to all questions, comments, and mentions, often within minutes of the original Tweet.

Check out the full article to find out how Lowe’s uses hashtags to give back to their followers.

Lowe’s Pinterest Strategy

The rapid growth of Pinterest has many companies overwhelmed, but Lowe’s has leveraged the user base and Lowes Pinterest Profilegrowing popularity create to a strong presence on the new social media platform. With almost 7,000 followers (and growing), Lowe’s is building a strong community around their brand on Pinterest. The boards on their Pinterest profile include topics that interest all their different types of customers.

Lowe’s uses Pinterest as a resource tool for customers to find fun and new projects. For example, they have a board for grilling recipes, which includes links to both the full recipe and grills available at lowes.com. Other popular boards on their Pinterest profile are craft, landscaping, and interior design projects using Lowe’s products.

Check out the full article to find out why Pinterest was the perfect addition to Lowe’s social media strategy.

Lowe’s social media strategy has been a success because they appear to understand that social media is a powerful tool for creating and maintaining relationships with customers. Visit the Mudbug Media blog to find out the five key factors that make Lowe’s strategy a success and to read the full article:

Build a Following with an Integrated Social Media Strategy

Related articles

The Influence of Social Media on Sales

Check out this very interesting article by Nick Martin, recapping his recent presentation at the International Customer Reference Program Conference in Boston. In the article he breaks down his presentation into the following two categories:

Impacting the Right Conversations Means Influencing the Bottom Line

Business need to understand the different stages of the customer life-cycle. In order for businesses to target their audience correctly during each stage of the customer, they must:

  • Research top influencers
  • Determine target search terms & phrases customers use
  • Calculate a customer’s desired outcome

Four Common Social Media Mistakes to Avoid

  • Don’t assume that your target audience is already following you
  • Focus on building followers
  • Defining social too narrowly
  • Optimizing for search AND social

I highly recommend not only checking out his presentation recap but also the full presentation titled Unlocking the Value of Search and Social for Customer Evidence on SlideShare.

Who Has the Better Ad Network? Facebook Vs. Google

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The internet has been a buzz this week with discussion of Facebook’s IPO, and rightfully so. It seems like we have all been try to guess when and if it was finally going to happen. But, the loudest rumblings about the social media giant going public have been about the value of the company. There are lots of questions about the validity of the company’s worth, especially in regards to its advertising revenue source. While many stand by Facebook’s advertising offerings, I wondered if they were truly valuable and how they compared to the global internet leader Google.

Below is a great infographic that breaks down the advantages and disadvantages of the two biggest internet giants: Facebook and Google.

Who Brings the Most Value to the Table? Facebook vs. Google

In the Battle for Best Online Display Advertising Network

To determine which company offers the most value, they were judge on five categories: advertising reach, revenues/growth, advertising performance, ad targeting options, and ad formats. The following are a few takeaways from the competition:

  • While both companies have extensive reaches, Google’s network (including YouTube and Blogger) offers advertisers the ability to reach over 90% of the entire online audience
  • Every month, Facebook gets over 1 trillion pageviews
  • On average, Google ads have a click through rate 10 times higher than that of Facebook ads (sometimes even 36 times higher!!!!!)
  • Only Facebook offers targeting options for customer interests, education, likes, and work
  • Facebook and Google both offer demographic and location-based targeting for advertising campaigns
  • Facebook does not currently offer any mobile advertising options; however, Google does offer mobile advertising
  • Google offers advertisers multiple ad types and sizes, including text, image, video, and mobile game ads
  • Facebook ad’s are a “one-size-fits-all” format with a very limited number of characters

And the winner of the title for most valuable online display advertising network is……….

Really you had to ask?

Google wins this competition by a landslide. In all actuality, after reading these facts, I can’t help but wonder if Facebook wants to be a real competitor in the online display advertising network. Because it doesn’t really seem like it.

Do you think Facebook could even be a strong competitor to Google’s ad network? Have you done a Facebook ad campaign before, and if so did you see positive results?

Facebook vs. Google Display Advertising - Comparing the value of the world's largest advertising venues. [INFOGRAPHIC]

W© 2012 WordStream, Inc., a PPC and Search Engine Marketing tools company.
Infographic Resume Timeline

Stand Out With An Infographic Resume

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With hundreds of applicants applying for every job right now, how do you make your resume stand out from the rest? One way is by creating an infographic resume.

My favorite tool for building a visual, dynamic, and interactive resume is Re.Vu. Re.Vu calls its self the “Cure for the Common Resume”. They not only offer free tools for creating your dynamic resume, they also let you select a custom Re.Vu url to direct people to. Continue reading →

Best Times of Day to Use Social Media

Social media is 24/7 but your customers/fans/followers are not on each social media platform all the time. So, the question becomes:

When is the best time to reach your customers using social media?

There a many factors that will determine the best time of day to use social media, including the platform you are using (i.e. Facebook or Twitter) and where your customers are located. The infographic below by Kissmetrics explains when the best time is to reach your specific customers.

Science of Social Timing Takeaways:

  • Over 80% of the U.S. population is located in the central and eastern time zones
  • Majority of Twitter users are more likely to Retweet after lunch and at the end of the work day. Customers are more likely to see your Tweet if it is scheduled for 5 pm.
  • Since Twitter is a real-time feed, it is important to Tweet throughout the day. This data suggests Tweeting 1-4 times an hour; however, this can be difficult when first starting social media. I suggest aiming for the following 4 times a day when customers are more likely to check their Twitter feeds:
    • Before 9 am
    • Lunch time
    • Around 5pm (the end of the work day)
    • Between 7-8 pm after dinner
  • Facebook posts can reappear in a customer’s feed as likes & shares increase of a post increase; as such, the time between posts can be greater.
  • Facebook posts have the most shares & likes during lunch hours and on Saturdays, these are both times when people are relaxed and have more time peruse Facebook.

Science of Social Timing

How often do you Tweet or post on Facebook? Do you think ideal posting times vary by industry? I would love to hear your thoughts, please leave a comment below.

How to Talk-To Your Audience Not At Them

Have you ever wondered “Why did my followers like my Facebook page” or “Do I add value to my audience”? Well, even if you haven’t thought about either of those things before I recommend checking out Nick Martin’s post about how to Talk TO your audience instead of AT them. Social media is not meant to be used to shout your message to your audience, it is about talking to them to start a conversation.

Why Relationship Marketing is Important

Check out this great interview with Mari Smith, author of The New Relationship Marketing and Facebook Marketing: An Hour a Day.

In the interview, Mari discusses why relationships are important to businesses (regardless of size or type) and why businesses need to improve their listening skills. She explains that it doesn’t matter if you are a B2B or a B2C business, you should always think of your company as a P2P (people to people).

Relationship marketing involves using multiple medias to communicate with your customer:
– social media
– Blogs
– Email marketing
– Offline marketing

Lessons all companies should learn about relationship marketing:

– Personalize and humanize your brand. Don’t be afraid to humanize your brand even if you are a big or medium size company. Focus on using the first person “I/Me” not “Us”, and using people’s names when replying to customers through social media.
– You do not need to be a big business to do relationship marketing. It is just as important for small businesses to focus on relationship marketing.
– When using Facebook focus on posting great content and having an engagement strategy in place beforehand. Be consistent and don’t get discouraged, it will take a while to for users to become engaged.

Check out the full interview below.

Have you focused on using social media to build relationships with your customers? Have you found other ways to create new relationships or maintain current customer relationships?