Interview With the Head of Social Media at Ford

Check out this interview Scott Monty, head of social media at Ford Motor Company.
During the interview, Scott discusses how to connect and engage with customers through social media. Scott also discusses:

  • How Ford uses Google+ and why creating a conversation on Google+ is different compared to other platforms
  • How they measure the sales impact of their blog
  • Why social media is about creating a story
  • Using humor in your social media marketing
  • Upcoming trends in social media

How Ford Engages Customers With Social Media (socialmediaexaminer.com)

Who Does B2B Marketing Better: Facebook vs. LinkedIn

Facebook is the go to social media platform for advertising to consumers. Whether it is an ad in the side bar or creating customer relationships through posts on company pages, Facebook reaches the final customer. The great thing about Facebook ads, is that it allows businesses to create a custom targeted campaign to reach their customers regardless of company size.

While Facebook can target a select group of people for an ad to be shown to, LinkedIn is a unique group of business. LinkedIn is a specialized network for the business world, which is composed of users who are passionate about their industry and are looking to network. For companies looking to utilize social media to reach their customers, the platform they choose to use will be based on which site their customers are already using. If a company is looking reach women looking for a great summer dress, Facebook would be the way to go. However,  interactive agency would have much better luck using LinkedIn to connect with potential clients than Facebook.

The infographic below from San Diego Web Design & Marketing Agency breakdowns the differences between the two social networking powerhouses.

B2B Marketing Facebook Vs. LinkedIn Infographic

Work Lessons From the Hunger Games

 

Love, love, love this blog post! “Work Lessons From the Hunger Games”
Find out how the following rules will help you to survive at work and “win” your dream career.

  1. Get people to like you, or you’ll die
  2. Be yourself so that people like you so you don’t die
  3. Be memorable or you’ll die
  4. Some people will like your guts but others won’t
  5. A good mentor will help increase your chances of survival

I definitely recommend checking it out!

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Why Your Klout Score is Important

So what is a Klout score and why should you care?

Klout.com is becoming one of the most popular sites for understanding and growing your online network successfully. Klout was created to measure and understand, as well as leverage your brand’s influence online.

A recent article on Forbes.com by Dorie Clark breaks down why your Klout score is important for your brand. It also includes great tips from Alex Lightman, a high ranking Klout member, on how to increase your score.

Why You Should Care About Your Klout Score – Forbes.com

Your brand’s online influence can not truly be measured solely by the number of Twitter followers or likes on Facebook you have. True influence (Klout) is measured by the content you share and how frequently you interact with your community, as well how often they interact with you. Klout has created a process to convert your brand’s online influence into a number on a scale of 1 – 100. Some of the factors that influence your Klout score are:

  • Twitter: Retweets and Mentions
  • Facebook: Comments, Wall-Posts, Likes
  • LinkedIn: Comments, Likes
  • Foursquare: Tips, To-Do’s, Done
  • Google+: Comments, Reshares, +1

Even though the list above mentions “likes” and posts, Klout is not measuring your level of “activity” it is measuring your level of influence!

My favorite feature on Klout is the “Klout Style” report. The report measures:

  • Whether you share or create content
  • If the information you share is focused or broad
  • If you are more of a listener or if you participate in online conversations
  • Who you influence and who influences you

Based on these factors and more, your brand is categorized into one of 16 categories, including:Wendy's Facebook Page Timeline Format

  • Curator
  • Broadcaster
  • Dabbler
  • Conversationalist
  • Networker
  • Observer
  • Specialist

For example, Klout categorizes me as a Networker. Klout defines a Networker as:

“You know how to connect to the right people and share what’s important to your audience. You generously share your network to help your followers. You have a high level of engagement and an influential audience.”

Also, you can find out what topics you are most influential on, compared to those you assume interest your followers. Klout helps you better understand your brand and determine if your strategy is successful. Check out my Klout profile to find out more about what you can learn about your online community Being Your Brand Klout Score

Have you already signed up for Klout? If so, where you surprised by your score or how Klout categorized you? Leave a comment below, I always appreciate your thoughts.

Future of Branding – What Goes into a Branding Framework

“The future of branding is marketing with people and not at them.” This is one of the great quotes included in this new article from BrandGrowth. This post is based around the book Brand Against the Machine (which I am definitely downloading onto my Kindle when I get home).
This article does a great job explaining the 6 Steps to Building a Branding Framework from the book and how they apply to your brand:

  1. Know your audience
  2. Define your position
  3. Create a solution
  4. Content
  5. Promotion
  6. Over-deliver your value

I highly recommend checking out the full article, and I can’t wait to write about what I learn from this book as well.

Why Branding is so Important

Your brand is the core of your business.

Company Branding

As I have written in some of my other posts, maintaining brand consistency extremely important to customer relationship management, marketing, product development, advertising, company relationship with employees,and basically every facet of your company.

This article by Ben Erickson is a perfect breakdown of why maintaining your brand should always be at the top of your list. He does a great job of explaining how branding is important to your customers, differs by business size, and the team you will need to maintain it all. I highly recommend checking out his post What is Business Branding?

Image: KROMKRATHOG / FreeDigitalPhotos.net

9 Steps to Creating a Personal Brand Strategy

Check out this great infographic below on 9 ways to create your personal branding strategy.

You can’t just create a LinkedIn profile and hope for the best, a lot of thought and work goes into creating and maintaining a personal brand. When creating your personal brand strategy, you need to determine who you are versus how you want to be perceived, or more who you want to become. Changing that party image to one of professionalism and experience. A few tips are:

  • Define who you are
  • Set specific goals
  • Be original, don’t just be your job title
  • Connect with those in your industry, create a network
  • Start conversations and monitor your online personal brand

9 Steps to creating your personal brand strategy infographic

6 Tips For Strategic Thinking

Strategic LeadershipI recently read a very interesting article in Inc. magazine by Paul Schoemaker; 6 Habits of True Strategic Thinkers

The article focused on the six things that strategic company leaders do well.

  1. Anticipate upcoming changes in your industry by looking beyond your current business strategy and expanding your external networks.
  2. Think Critically when faced with a problem. Question everything to determine the root cause, so the same issue does not recur. Challenge current belief; do not assume that all management or business fads will work for your business. Look beyond the fad and understand the entire impact of a change.
  3. Interpret all the data available when making a decision. There is so much information available at our finger tips today, use it to find patterns and test hypothesis. By doing this, you will decrease any associated risk when a final decision is made.
  4. Decide where you stand on an issue and hold your ground. Develop a system that works for you for making decisions. Even if you are not 100% sure about your decision, be vocal about how you feel about an issue. Don’t sit on the sidelines.
  5. Align your goals with those that you work with. Try to learn what motivates the others on your team and bring the uncomfortable issues to the forefront to discuss. By doing this you will open up a dialogue for new ideas and build trust between team members.
  6. Learn from your mistakes. This is a simple lesson that we have been taught since childhood. Do not ignore or pass the blame when a mistake happens, because no matter how perfect you are mistakes will happen. The most important thing is how you, as a leader, respond to a mistake. When a mistake happens, ask your team for an honest debrief of the situation from their perspective to better understand why things went wrong. If you are in the middle of a project and you feel that the current course of action is wrong, speak up right away to shift the focus of the project in a new direction. Do not wait and hope the current path ends up “okay”.

Check out the full article on Inc.com to learn more about how to become a better strategic leader.

Image: Salvatore Vuono / FreeDigitalPhotos.net

Newsle – The News You Want To Know

There are many social media platforms to join and watch this year. However, there is one new platform that is getting a lot of buzz and is very intriguing, it is called Newsle.

Newsle is a web app that finds and sends you articles in the news about you, your friends, and anyone that interests you, as soon as they are published (at least within a couple of hours of time of publication). Newsle searches through every major news source and blog published online, as well as many of the smaller ones.

I had one big question when I found this new site. “How do they know if an article is actually about me?”

Well, their search algorithm is very sophisticated; it can determine whether or not the person you asked it to search for is actually the person mentioned in an article. How it works exactly is a secret, but I am quite impressed either way.

A feature I really like, is that you can import both your Facebook and LinkedIn contacts. This feature is important because typically one’s Facebook community is much different from their community of LinkedIn connections. Also, I am personally more interested to know when someone I am connected to newsle logo on LinkedIn is mentioned in the news, than when one of my Facebook friends is. Newsle is a great tool to stay informed about what is going on in your industry, without actually having to dig through the all the articles published online everyday. I also imagine that people interested in sports and/or participate in fantasy sports leagues would be very interested in signing up for Newsle to keep track of their favorite teams and players.

Above all, this new platform is a great way to monitor your personal brand, or your company’s brand. Google Alerts has been my monitoring tool of choice for a while now, but I tend to receive many results that are not relevant. With Newsle’s algorithm, the list of stories I receive is much more pertinent. Because of this, Newsle is a great tool to monitor your online reputation. I would definitely recommend this platform for college seniors looking for jobs. Find out what your future employer might see about you in a Google search, before they even get your resume.

Newsle Homepage Layout

Similar to what we are used to seeing on the Facebook and Twitter homepages, the Newsle homepage features a feed of the newest articles about those you follow. There are two feeds on the homepage, one for your friends and the other for public figures. In the public figures feed, you can choose to filter your feed by the public figures you chose to follow or today’s top people in the news.

To find out who is getting the most results right now, check out the Trending People list in the right hand column. It is an easy way to see if you missed any of today’s BIG stories.Newsle Homepage

Personal Newsle Profile Page

When I went to my Newsle profile for the first time, I noticed that I was able to choose the URL of my personal page. I really like this feature, because it will be easy to share my profile in the future. (A combination of a dozen or so letters and numbers does not make for easy sharing) When creating a unique URL for a social media profile, I recommend staying consistent and straight to the point. For example, my Twitter handle is @brianna5mith so to maintain consistency I try to use the same wording in my social media URLs. Therefore, I made my Newsle public profile URL http://newsle.com/brianna5mith. (This is just a small personal branding tip; you do not have to set up your personal URL this way)

Here is a screen shot of what my personal profile looks like. Unfortunately, there are not any recent news articles out there about me so it looks a little empty. However, I do like the robot that fills up the empty space. (particularly neat touch)Newsle Personal Profile

Since my page is not terribly exciting to look at right now, I thought I would share the Newsle profile page of a local New Orleanian, Fleurty Girl Lauren Thom. Below is a screen shot of her Newsle profile. Lauren’s page is a excellent example of what this platform can do.

Newsle Profile Lauren Thom

When visiting someone’s personal Newsle profile, you can do many things:

  • Check out all the recent articles about them and/or their company.
  • See their most recent Tweets using the right hand column Twitter feed.
  • Choose to follow them on Newsle
  • Sign up for email alerts for when new articles are found.
  • Submit articles about them that are not currently listed.

Other Newsle Features

If there is an article about someone that you do like, you can share it on Facebook or Tweet it right from his or her profile. There is also an option to tell Newsle if an article is about the right person, or if the search got it wrong.

You have may have noticed a blue circle with a number and the words Fame Factor on both the profile pictures. Lauren’s circle has the #28, while my profile only shows the #0. Fame Factor is a scale Newsle created to rank a person’s prominence in the news, on the scale of 0-100.

If you are curious about what is out there about you on the internet, or if you want an easy way to follow you favorite celebrities, authors, etc., I highly recommend checking out this new site. This is definitely a website to watch in 2012.