Category: Social Media

Interview With the Head of Social Media at Ford

Check out this interview Scott Monty, head of social media at Ford Motor Company.
During the interview, Scott discusses how to connect and engage with customers through social media. Scott also discusses:

  • How Ford uses Google+ and why creating a conversation on Google+ is different compared to other platforms
  • How they measure the sales impact of their blog
  • Why social media is about creating a story
  • Using humor in your social media marketing
  • Upcoming trends in social media

How Ford Engages Customers With Social Media (socialmediaexaminer.com)

Who Does B2B Marketing Better: Facebook vs. LinkedIn

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Facebook is the go to social media platform for advertising to consumers. Whether it is an ad in the side bar or creating customer relationships through posts on company pages, Facebook reaches the final customer. The great thing about Facebook ads, is that it allows businesses to create a custom targeted campaign to reach their customers regardless of company size.

While Facebook can target a select group of people for an ad to be shown to, LinkedIn is a unique group of business. LinkedIn is a specialized network for the business world, which is composed of users who are passionate about their industry and are looking to network. For companies looking to utilize social media to reach their customers, the platform they choose to use will be based on which site their customers are already using. If a company is looking reach women looking for a great summer dress, Facebook would be the way to go. However,  interactive agency would have much better luck using LinkedIn to connect with potential clients than Facebook.

The infographic below from San Diego Web Design & Marketing Agency breakdowns the differences between the two social networking powerhouses.

B2B Marketing Facebook Vs. LinkedIn Infographic

Why Your Klout Score is Important

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So what is a Klout score and why should you care?

Klout.com is becoming one of the most popular sites for understanding and growing your online network successfully. Klout was created to measure and understand, as well as leverage your brand’s influence online.

A recent article on Forbes.com by Dorie Clark breaks down why your Klout score is important for your brand. It also includes great tips from Alex Lightman, a high ranking Klout member, on how to increase your score.

Why You Should Care About Your Klout Score – Forbes.com

Your brand’s online influence can not truly be measured solely by the number of Twitter followers or likes on Facebook you have. True influence (Klout) is measured by the content you share and how frequently you interact with your community, as well how often they interact with you. Klout has created a process to convert your brand’s online influence into a number on a scale of 1 – 100. Some of the factors that influence your Klout score are:

  • Twitter: Retweets and Mentions
  • Facebook: Comments, Wall-Posts, Likes
  • LinkedIn: Comments, Likes
  • Foursquare: Tips, To-Do’s, Done
  • Google+: Comments, Reshares, +1

Even though the list above mentions “likes” and posts, Klout is not measuring your level of “activity” it is measuring your level of influence!

My favorite feature on Klout is the “Klout Style” report. The report measures:

  • Whether you share or create content
  • If the information you share is focused or broad
  • If you are more of a listener or if you participate in online conversations
  • Who you influence and who influences you

Based on these factors and more, your brand is categorized into one of 16 categories, including:Wendy's Facebook Page Timeline Format

  • Curator
  • Broadcaster
  • Dabbler
  • Conversationalist
  • Networker
  • Observer
  • Specialist

For example, Klout categorizes me as a Networker. Klout defines a Networker as:

“You know how to connect to the right people and share what’s important to your audience. You generously share your network to help your followers. You have a high level of engagement and an influential audience.”

Also, you can find out what topics you are most influential on, compared to those you assume interest your followers. Klout helps you better understand your brand and determine if your strategy is successful. Check out my Klout profile to find out more about what you can learn about your online community Being Your Brand Klout Score

Have you already signed up for Klout? If so, where you surprised by your score or how Klout categorized you? Leave a comment below, I always appreciate your thoughts.

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Newsle – The News You Want To Know

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There are many social media platforms to join and watch this year. However, there is one new platform that is getting a lot of buzz and is very intriguing, it is called Newsle.

Newsle is a web app that finds and sends you articles in the news about you, your friends, and anyone that interests you, as soon as they are published (at least within a couple of hours of time of publication). Newsle searches through every major news source and blog published online, as well as many of the smaller ones.

I had one big question when I found this new site. “How do they know if an article is actually about me?”

Well, their search algorithm is very sophisticated; it can determine whether or not the person you asked it to search for is actually the person mentioned in an article. How it works exactly is a secret, but I am quite impressed either way.

A feature I really like, is that you can import both your Facebook and LinkedIn contacts. This feature is important because typically one’s Facebook community is much different from their community of LinkedIn connections. Also, I am personally more interested to know when someone I am connected to newsle logo on LinkedIn is mentioned in the news, than when one of my Facebook friends is. Newsle is a great tool to stay informed about what is going on in your industry, without actually having to dig through the all the articles published online everyday. I also imagine that people interested in sports and/or participate in fantasy sports leagues would be very interested in signing up for Newsle to keep track of their favorite teams and players.

Above all, this new platform is a great way to monitor your personal brand, or your company’s brand. Google Alerts has been my monitoring tool of choice for a while now, but I tend to receive many results that are not relevant. With Newsle’s algorithm, the list of stories I receive is much more pertinent. Because of this, Newsle is a great tool to monitor your online reputation. I would definitely recommend this platform for college seniors looking for jobs. Find out what your future employer might see about you in a Google search, before they even get your resume.

Newsle Homepage Layout

Similar to what we are used to seeing on the Facebook and Twitter homepages, the Newsle homepage features a feed of the newest articles about those you follow. There are two feeds on the homepage, one for your friends and the other for public figures. In the public figures feed, you can choose to filter your feed by the public figures you chose to follow or today’s top people in the news.

To find out who is getting the most results right now, check out the Trending People list in the right hand column. It is an easy way to see if you missed any of today’s BIG stories.Newsle Homepage

Personal Newsle Profile Page

When I went to my Newsle profile for the first time, I noticed that I was able to choose the URL of my personal page. I really like this feature, because it will be easy to share my profile in the future. (A combination of a dozen or so letters and numbers does not make for easy sharing) When creating a unique URL for a social media profile, I recommend staying consistent and straight to the point. For example, my Twitter handle is @brianna5mith so to maintain consistency I try to use the same wording in my social media URLs. Therefore, I made my Newsle public profile URL http://newsle.com/brianna5mith. (This is just a small personal branding tip; you do not have to set up your personal URL this way)

Here is a screen shot of what my personal profile looks like. Unfortunately, there are not any recent news articles out there about me so it looks a little empty. However, I do like the robot that fills up the empty space. (particularly neat touch)Newsle Personal Profile

Since my page is not terribly exciting to look at right now, I thought I would share the Newsle profile page of a local New Orleanian, Fleurty Girl Lauren Thom. Below is a screen shot of her Newsle profile. Lauren’s page is a excellent example of what this platform can do.

Newsle Profile Lauren Thom

When visiting someone’s personal Newsle profile, you can do many things:

  • Check out all the recent articles about them and/or their company.
  • See their most recent Tweets using the right hand column Twitter feed.
  • Choose to follow them on Newsle
  • Sign up for email alerts for when new articles are found.
  • Submit articles about them that are not currently listed.

Other Newsle Features

If there is an article about someone that you do like, you can share it on Facebook or Tweet it right from his or her profile. There is also an option to tell Newsle if an article is about the right person, or if the search got it wrong.

You have may have noticed a blue circle with a number and the words Fame Factor on both the profile pictures. Lauren’s circle has the #28, while my profile only shows the #0. Fame Factor is a scale Newsle created to rank a person’s prominence in the news, on the scale of 0-100.

If you are curious about what is out there about you on the internet, or if you want an easy way to follow you favorite celebrities, authors, etc., I highly recommend checking out this new site. This is definitely a website to watch in 2012.

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4 Social Media Platforms to Watch in 2012

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When the Pinterest phenomenon began, I was personally caught off guard. Even with all the marketing blogs I follow, I did not hear of the new popular social media platform. After reading and writing about the new addicting platform, I became curious about what else could be on the horizon.

Everyday new social media platforms are created, and the creators believe it will be the next “Big Thing”. However, not every idea can be the next Facebook or Pinterest. I do not think I will be able to predict the next craze, but there are four social media platforms that I think look promising and very interesting.

Get Glue

GetGlue is a social network that allows users to check-in to and share what they are watching, listening to, and reading. By checking into TV shows or movies, users GetGue Logocan receive recommendations, exclusive stickers, discounts, and other rewards. There are already over two million users signed-up for this new platform.

While I understand the check-ins, recommendations, and discounts, I do not understand the stickers. Users who earn stickers can have them mailed to them. Though, I do not know how many users actually want physical stickers. I am curious to see how this platform will grow, whether or not it will stay independent, or if it will become part of a bigger platform like Facebook.

Kickstarter

Kickstarter is the world’s largest funding platform for creative projects. Users all over the worldKickStarter Logo can pledge money to music, film, art, technology, design, food, and publishing projects. In order to fund a project, users must reach their goal amount by a set date. For those who pledge money, funds are not withdrawn until the project reaches its target amount by the set date. Those looking to invest in a project can search by project type and location. Therefore, you can help locals trying to get a project going. Each project includes a description and details on what donors will receive in return for pledging money.

An example of a local New Orleans project that was successfully funded through KickStarter was the New Orleans Film Society presents “Movies to Geaux” project. Those who pledged money received great things in return. If a donor pledged $20 or more, they received a New Orleans Film Festival t-shirt and a ‘thank you’ on the NOFS website. The benefit a donor receives depends on how much they pledge. For this project, if a donor pledge $55 or more they received a new Moviegoer membership and a ‘thank you’ on the NOFS website.

Storenvy

Storenvy is a social marketplace for indie sellers. I would compare this platform to the other popular online marketplace Etsy. Store Envy LogoOn the website, it state that “Storenvy is doing to e-commerce what Tumblr has done for blogging”.

Storenvy has several advantages that other free e-commerce sites, such as Etsy or EBay, do not offer. Some of the Storenvy features for sellers are:

  • An individual URL that you can use on business cards and other business items. (example –  http://mystore.storenvy.com)
  • Customizable store layouts that are easy to use and can be altered with or without CSS & HTML knowledge.
  • A store profile on the Storenvy marketplace, which displays products in search results.
  • Allows customers to follow your store.
  • Store promotions with a Facebook “Like” button and postings of new products to your Facebook wall automatically.
  • Store admin panel to track orders, inventory, and traffic statistics. As well as, the ability to set up discount codes, add up to 5 images for every product (you can add unlimited products), and manage your SSL certificate and payments.

Storenvy also gives shoppers a social experience:

  • Letting them find out who is following their favorite stores.
  • Comment on and join conversations about products.
  • Like the store on Facebook.

Tout

Tout is a video sharing platform that allows users to share 15-second video status updates in real time across many different platforms. Videos can be shared on Tout.com,Tout Logo Twitter, Facebook, SMS, and sent to email contacts. This platform is already popular with celebrities and news outlets, such as USA Today, ESPN, and CBS.

Users can also follow other users to get real time updates on new video status updates and see who else follows them. Most videos are classified by a hashtag to make searching and sharing easier. If a user likes a video, they can “ReTout” it. ReTouting is the same as retweeting a tweet to followers. To create a more social atmosphere, users can reply to (comment) on videos to join conversations with other users watching the same video.

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Top 5 Tech Trends from SXSWi 2012

There are a lot of blogs out there right now about SXSW Interactive 2012, but this is one of my favorites. It gets straight to the point and breaks down the 5 tech trends that were getting the most buzz:

  1. Path – Personal social journals. Not sure if I want to know more about people than I already do through Facebook. Do you have a personal social journal?
  2. Social Discovery Tools – GPS enabled apps
  3. Mobile Payments – I haven’t tried Mobile payments yet, but I can definitely see using them in the future.
  4. Interface is King – Connecting design themes across platforms
  5. Beautifying the Web – Photo Sharing
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9 Social Media Marketing Tips From the Pros

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The Social Media Examiner recently posted a great article about the 9 best Social Media Marketing Tips:

  1. Draw attention to your custom tabs in the new Faccbook timeline – they share great applications to create custom tabs, such as: Lujure and ShortStack.
  2. Add the LinkedIn company follow button to your site
  3. Use Bufferapp to manage your social media marketing – I really like the Buffer app for managing your Twitter account because it spaces out the tweets nicely, but I did have trouble using it for Facebook because the share option did not appear in my posts.
  4. Get YouTube subscribers just by asking
  5. Create a Facebook plan you can stick with – don’t plan to post 5 times a day if you can’t keep up with it. It is better to post once every day than a bunch every 4 days.
  6. Be consistent
  7. Prepare now for tough ROI questions
  8. Focus on dollars
  9. Fix the appearance of your links on Facebook – links with pictures have a higher share rate than those without!

This is a great article with great recommendations from the pros that use these tools everyday. Check it out! 9 Social Media Marketing Tips From the Pros | Social Media Examiner.

5 Steps to Using Twitter Effectively

Check out this great blog on 5 easy steps for using Twitter effectively.

This post explains why each step is important and how to complete it successfully.

Some of the steps covered are:

  • What to tweet about
  • When to tweet
  • Why to re-tweet
  • Using hashtags (Hashtags are one of my favorite ways to draw attention to your tweets!)

This post also has some great links to social media resources.

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Hunger Games Social Media Strategy Breakdown

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The promotion of the upcoming Hunger Games movie is a great example of a multidimensional online campaign incorporating an interactive website and social media. Fans are not located on just one social media platform, so it is important to develop a multi-platform strategy. The strategy should also include ways to drive traffic across platforms and ultimately to the main website. The online promotion of the Hunger Games movie has successfully integrated multiple platforms, driven traffic across platforms and to the website, built a community, and created an on-going conversation about the movie. Below is a breakdown of the four social media platforms incorporated, how each was used, and how they connect to each other.

Facebook

A Facebook page has been created for each of the 12 fictional districts of Panem. Each page includes the following:

  • Information on the tributes selected from each district
  • Possible opening ceremony costume designs for the tributes
  • Information on the district

Check out the District 12 Facebook page here!

Tumbler

An online Capitol fashion and culture magazine was created using the social media platform Tumblr. The online magazine is called Capitol Couture and is meant to be a realistic representation of what a Capitol fashion and culture magazine would be. It includes pictures of the extravagant shoes, clothes, and hairstyles that would be all the rage in the Capitol. Hunger Games Tumblr Capitol CoutureArticles about different characters such as Effie Trinket, Cinna, and President Snow, as well as articles predicting what the tributes will be wearing in the opening ceremony cover the pages of the site. The writing has both a superficial and light-hearted tone, just as you would expect from a fashion news source in the Capitol of Panem. As expected, all the articles are pro-Capitol and make sure to portray life in the Capitol as fabulous. All the authors write as if they are actual Capitol citizens, and as if the games have not yet happened. There are even articles on how to throw a “capitol style” party to watch the opening ceremony. The content writing is perfect at creating a realistic world. This is exactly what one would expect to find Katniss’ prep team, Octavia, Venia, and Flavius, to be reading as they wait for the tributes to arrive in the Capitol. As this is a multidimensional social media strategy, the Capitol.PN Twitter feed has been incorporated into the page to drive cross platform traffic.

Twitter

Twitter campaign is probably the most complex component of the social media strategy. Twelve Twitter users have been assigned as the twelve district recruiters and tweet daily about Hunger Game topics and news. Twitter fans can follow each of the twelve district representatives, as well as the main District Discussion RatesCapitol account @TheCapitolPN.

The list of district representatives can be found here.

Hashtags have also been assigned to help fans follow the Hunger Games on twitter:

  • #District1PN (corresponding hashtags for each district)
  • #HungerGames12
  • #HungerGames24 (Tweets including this hashtag are displayed in a “Panem Citizens Discussion” feed on the Capitol.PN Network website)
  • #LookYourBest

Twitter followers can also check out the Capitol.PN Network website to see a chart depicting the current discussion rate of each district. The discussion rate is based on the usage of each districts’ hashtag (example: #District12PN). I think that this strategy is more complex than that of the other platforms because there are 13 Twitter handles and multiple hashtags to monitor, in addition to it being a 24/7 real time feed.

YouTube

There are two official YouTube Sub-Channels for the Hunger Games: Capitol TV Productions and the District Citizens Reel. Capitol TV Productions includes all the official videos of the movie, including the official trailers and scenes. The page even states, “These videos have been officHunger Games YouTube Channel CapitolTVially sanctioned by the Capitol for the consumption of District citizens”. The District Citizens Reel includes only user-created videos that are related to the Hunger Games and include the tag “CapitolTV”. The District Citizens Reel gives the illusion that the videos were created and uploaded by the citizens in the twelve districts of Panem. They have created a great balance between the Official/Propaganda tone of the Capitol channel and the authenticity of the Districts channel. Each channel also connects users to the each of the twelve district Facebook pages and the Capitol.pn Network website. Keeping with the basic purpose of social media, to create a conversation, a question is included below the videos for users to comment on. I really like the idea of posing a question instead of just asking for comments. Sometimes it is difficult to decide what to include in a comment, but a question opens up the conversation.

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Predicting Social Media Outcomes

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There are a lot of unknowns in social media, because it is frequently changing and we are still in the learning phase. When you start using social media, it is important to have realistic expectations regarding how much time is necessary to manage it and what the outcome will be. Nick Martin wrote a great blog on “Predicting Social Media Outcomes”.

Here is little snippit, but check out the full posting to find out more about the what to consider before you start using social media, to ensure it is a success.

  • Understanding your audience
  • Understanding your brand
  • Content
  • Context
  • SEO
  • Influencer engagement
  • Resources
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